1. Introduction
Kate Bailey Travel (Bailey Partners LLP) (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website
https://katebaileytravel.com and submit an enquiry through our contact form.
We are a franchise of Travel Counsellors Ltd and act as a joint data controller with Travel Counsellors Ltd for the purposes of the UK General Data Protection Regulation (UK GDPR).
2. Who We Are
3. What Personal Data We Collect
When you submit an enquiry through our website, we may collect the following personal information:
We do not intentionally collect sensitive personal data (such as health or passport information) through the website form.
4. How We Collect Your Data
Your information is collected via our secure website enquiry form (WordPress). The form sends your details directly to our Travel Counsellors-owned email system and is subsequently entered into a secure Customer Relationship Management (CRM) system operated by Travel Counsellors Ltd.
5. How We Use Your Data
We use your personal information to:
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Respond to your enquiry and provide travel advice or quotations
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Manage your booking and communicate with you about your travel arrangements
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Maintain administrative records and comply with legal requirements
Your information will not be sold or shared with unrelated third parties.
6. Lawful Basis for Processing
We process your data under the following lawful bases:
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Consent – where you have submitted an enquiry or requested information from us
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Contract – where it is necessary to prepare or fulfil a travel booking
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Legitimate interests – to manage our business relationship and provide a personalised service
7. Data Sharing and Joint Control
As a franchise of Travel Counsellors Ltd, we act as joint data controllers. This means that both parties determine how and why your data is processed.
Your data may be shared securely with Travel Counsellors Ltd and trusted suppliers (e.g. airlines, hotels, tour operators) as necessary to fulfil your travel arrangements.
8. Data Retention
We retain your personal data only for as long as necessary to respond to your enquiry or to provide travel services. In most cases, enquiry data is retained for up to two years unless a booking is made, in which case Travel Counsellors’ standard retention periods apply.
9. Your Data Protection Rights
Under the UK GDPR, you have the right to:
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Access your personal data
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Request correction or deletion
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Object to processing or request restriction
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Withdraw consent at any time
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Lodge a complaint with the
Information Commissioner’s Office (ICO):
www.ico.org.uk
10. Cookies and Website Analytics
Our website may use cookies for basic functionality and performance tracking (e.g. visitor numbers). You can control cookies through your browser settings. We do not use cookies for direct marketing.
11. Security
We take appropriate technical and organisational measures to protect your personal data, including encryption, secure email servers, and restricted access within the Travel Counsellors CRM.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
